From Pine Cones to Roses! Rustic Furniture & Decor, Log Cabin,
Shabby Chic, Country French ,Ranch, Cottage & Much More!
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Cancellations
For order paid by check: We do not start the order until the check has cleared. This gives you a reasonable 72 hour time frame to cancel the order without any charges levied. After the order has been started, if you cancel you will be charged a 25% restocking fee plus the shipping charges if the order has already shipped. (Does NOT apply to custom orders.)
For orders paid using a credit card: A 3% fee will be charged for any cancelled order. This is not a re-stock fee. All credit card companies charge bank fees on each transaction. We do not get these back when you cancel. To offset the loss we take on a canceled order, you will be charged this fee. If the order has already been started you will be charged an additional 25% restocking fee plus the shipping charges if the order has already been shipped. (Does NOT apply to custom orders.)
For custom and personalized orders: After the order has been started you can NOT cancel. We make sure all parties know in advance what is being fabricated to avoid any costly mistakes. We can not resell any item that has been fabricated to fit a size YOU need, not someone else's size requirements! And since our personalization's have ranged from "We Love You Mom" to a favorite pets (unusual) name, of course these items would never find another home either! |
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